altho resident in japan i still keep my old uk bank account at barclays – tho i’m seriously of the opinion it’d be far more reliable to keep your money under the bed mattress – it took several months for them to acknowledge a change of address from me – because it’s regarded by barclays as a “security hazard” – meanwhile they continued to send all my bank statements containing all my account information to unknown people at my old address – that isn’t a security hazard apparently!
i had reason to contact them again recently – re three things actually:
i) most urgently and importantly i wanted to cancel a direct debit
ii) i needed information on how to transfer money from my savings account to my current account
iii) i wanted to register for online banking but it appears their web site form to sign up does not allow foreign post codes, so how do i proceed?
simple matters i’d have thought – but of course nothing is straightforward with barclays – they are resolutely fixed on being of minimal assistance possible and maximum inconvenience – japan: the customer is god – england: the customer is always at fault – customer care equals couldn’t care less
i received a reply saying they cannot carry out my request (singular?) because “we do not have a record of your signature” – meaning, basically, they’ve lost my most vital security information? – of course it is now my responsibility to rectify their professional incompetancy – i’ve been instructed to visit my nearest barclay bank to supply id and “update” my signature – my nearest barclays bank being, as they are fully aware, some 6000 miles away from me?!
and the fact is they DO already have all my personal security info – i blogged about it here!
also, my (ignored?) latter two questions were non-account specific, non-security hazard, general information queries – what kind of company/corporation refuses to impart information about their customer services? – answer: a very shady one!
i tried contacting them via their web site email form (hidden deep in their site) but always get the following error: “5 – Sorry – Barclays Online Banking is currently unavailable” – for “currently” please read permanently! – an impressive bureaucratic brick wall, barclays – i now suspect this is a fake message and i’m simply being auto-blocked because i’m outside the uk
the id they request is passport – along with a driving license or eu national identity card, neither of which i have – i do have a japanese equivalent but i think, looking at their track record of deliberate obnoxious aggravation, we can safely predict they’ll reject that…
i want “my” money! : (